customer service help desk

... operational team(s); Managing, coaching, and developing direct reports/Team Leaders as well as other horizontal structures, as assigned, in order to improve customer service and achieve specific operational objectives, and ensure effective use of Stefanini policies and procedures; Assessing direct reports/Team Leaders, evaluating ... with a resilient and results-oriented nature; The ability to manage multiple priorities is also expected; Independent and highly self-motivated with a strong customer focus; High tolerance and flexibility/evolved ability to lead and manage ambiguous situations; Excellent relationship skills including significant experience ...

... and incidents/request solved within KPI Co-Ordinate onsite support with Customer Client Service Lead Manage response to computer related request and incidents Provide ... with Service tool knowledge (SNOW) Experience with Asset and hardware management 2 to 4 years of experience with PC support, Help Desk or IS Customer Service ... tasks to team members. Excellent oral and written communication skills Customer oriented (Service awareness) Excellent interpersonal skills Experience with coaching ... day to day responsibilities generating specific deliverables Able to deliver service to Senior Executive people Ability and willingness to work outside of office ...

... improvements Handle emergency support calls during working hours (On-duty phone) Handle incoming product support tickets in Jira Service Desk until resolution Assists the development teams with customer interaction including debugging, information gathering etc. Work closely with Product Owners to ensure a correct prioritization, timing and need for maintenance releases Facilitate re-occurring support status meetings with customers (as needed) Maintain and update customer access, contact information and SW version usage (SW Versions Inventory on Confluence) Participate in the BECS/BBE User Forums Create and distribute product licenses to ...

... for the following position: Service Desk Analyst L2 Location: Warsaw Model ... - 17:00) We are looking for Service Desk Analyst L2 with: Minimum of 3 ... experience in an IT customer service role, ideally within a Contact ... based on geographical location of Customer sites Investigation, diagnosis, and ... be resolved at First Line Support Desk. Raise a Smart Hands or Deskside ... be resolved by Second Line Support Desk to Third Line Support. Use remote ... of diagnosis and resolution of a Service Request or Incident Use software ... for the purpose of resolution of a Service Request or Incident Create knowledge ... problems for the First Line Support Desk to enable resolution of tickets at ...

... Our global reach ensures that we can help businesses with their legal needs ... law firm by delivering quality, service excellence and value to our clients ... and innovative legal solutions to help them succeed. Our clients range from ... and public sector bodies. IT Service Desk 1st line Analyst Your ... notifications by the ticket service ( ServiceNow), email, phone Remote ... with incident resolution or service request management Instruct users on ... Support packages including Service Management Tools such as Hornbill ... IT departments Exceptional customer service skills with good attention to ... What we offer Great opportunity to help shape and influence the overall design ...

For our client we are looking for Help Desk. As a Service Desk IT, you will be responsible for ... requests via phone, email, chat, or self-service portal, and resolve or escalate them according ... and tracking user requests using a service management tool Troubleshooting and resolving ... in service improvement initiatives and projects Reporting on service desk performance ... least one year of experience in a service desk or help desk environment, preferably in a large and ... and interpersonal skills, with a customer-oriented and service-minded attitude Good problem-solving ... Exchange, VPN, etc. Familiarity with IT service management principles and best practices, such ...

Your responsibilities Provides first point of contact for customer, answering queries on policy and procedure related to HR BSC transactional and administrative scope ... understanding customer query, and delivering excellent service first contact resolution Manages investigation and resolution of complex customer queries Ensures ... WorkDay Triages customer requests and queries, applying judgment to hand over complex queries to relevant teams Promotes the use of customer self service by coaching ... problems as they arise Works as a member of a team to minimize customer wait times, maximize customer satisfaction and response accuracy Identifies, raises and applies ...

Your responsibilities Provides first point of contact for customer, answering queries on policy and procedure related to HR BSC transactional and administrative scope ... understanding customer query, and delivering excellent service first contact resolution Manages investigation and resolution of complex customer queries Ensures ... WorkDay Triages customer requests and queries, applying judgment to hand over complex queries to relevant teams Promotes the use of customer self service by coaching ... problems as they arise Works as a member of a team to minimize customer wait times, maximize customer satisfaction and response accuracy Identifies, raises and applies ...

... ensuring high-quality service delivery and adherence ... and implement IT service management strategies, ... to optimize service operations. Coordinate with ... levels to meet service level targets. Monitor ... management, and service desk operations. ... the service partner to identify areas for service ... problems, and customer complaints, ensuring ... reviews with the service partner to address ... best practices in IT service management and leverage ... of experience in IT service management, with a ... Strong knowledge of IT service management frameworks ... desk operations. Proven experience in managing ... teams and external service partners. ITIL ... Experience with service management tools and ...

... from technology sector we are looking for Team Leader with French position at Service Desk environment supporting customers (both internal and external) and their ... communication, soft and presentation skills at all levels Possess strong customer service skills and be able to work in a dynamic team environment Ability to work in a ... Document, verify and make appropriate corrections to the incident record and customer profile, ensure thorough documentation of problem description and all subsequent ... knowledge and expertise associated with multiple applications and hardware specific to individual customer's solution Miejsce pracy: Polska, Mazowieckie, Warszawa

... Provides first point of contact for customer, answering queries on policy and procedure ... accurately understanding customer query, and delivering excellent service first contact resolution ... investigation and resolution of complex customer queries Ensures documentation and escalation ... of the employee within WorkDay Triages customer requests and queries, applying judgment to ... to relevant teams Promotes the use of customer self service by coaching customers Documents and ... member of a team to minimize customer wait times, maximize customer satisfaction and response ... at the core of the companys activities since its creation in 1902. HR Service Desk Specialist Aplikuj

... Provides first point of contact for customer, answering queries on policy and procedure ... accurately understanding customer query, and delivering excellent service first contact resolution ... investigation and resolution of complex customer queries Ensures documentation and escalation ... of the employee within WorkDay Triages customer requests and queries, applying judgment to ... to relevant teams Promotes the use of customer self service by coaching customers Documents and ... member of a team to minimize customer wait times, maximize customer satisfaction and response ... of the companys activities since its creation in 1902. HR Service Desk Specialist with German Aplikuj

... notifications by the ticket service ( ServiceNow), email, phone Remote ... with incident resolution or service request management Instruct users on ... Support packages including Service Management Tools such as Hornbill ... IT departments Exceptional customer service skills with good attention to ... What we offer Great opportunity to help shape and influence the overall design ... Our global reach ensures that we can help businesses with their legal needs ... law firm by delivering quality, service excellence and value to our clients ... and innovative legal solutions to help them succeed. Our clients range from ... as government and public sector bodies. IT Service Desk 1st line Analyst Aplikuj

... develop yourself? We are seeking enthusiasts of the IT field and new technologies with a passion for customer service and proficiency in Italian, Spanish, or French, as well as English communication skills! Join our ... in a similar position (helpdesk/first-line IT support) is a plus openness to learning and development customer service experience teamwork and communication skills quick learning and problem-solving abilities flexibility to ... issues in a timely manner performing duties in accordance with processes, rules, and guidelines collaboration within the IT Service Desk team monitoring all open support cases Miejsce pracy: Polska, Mazowieckie, Warszawa

The IT Service Desk Technician will be the first IT contact within the ... with IT standards and service level agreements. By partnering ... and technology teams. The IT Service Desk Technician ensures all ... reported incidents within Service Level Agreements (SLA). ... Promote the IT Connect Service Portal (ServiceNow) and provide ... to end users on incidents and service request creation and portal use. ... status of their support requests. Help to maintain accurate and updated ... when necessary. Assume field service responsibilities such as ... 1 year of experience with Service Desk support or an equivalent role. ... German language. Excellent customer service skills and attention to ...