Główne cechy
- Forma zatrudnienia
- Pełny etat
Opis stanowiska
For one of our clients, we are looking for a person for the position of Client Solution Manager - we are looking for a technical person - highly specialized in networks, who will supervise the work of a small team of network specialists. An important part of the role is also contact with the client and finding agreements between the partiesResponsibilities:
Responsible for all work performed by the Support Organization
Responsible for the Support network work processes/tools and their implementation, documentation and continuous improvements
Handle emergency support calls during working hours (On-duty phone)
Handle incoming product support tickets in Jira Service Desk until resolution
Assists the development teams with customer interaction including debugging, information gathering etc.
Work closely with Product Owners to ensure a correct prioritization, timing and need for maintenance releases
Facilitate re-occurring support status meetings with customers (as needed)
Maintain and update customer access, contact information and SW version usage (SW Versions Inventory on Confluence)
Participate in the BECS/BBE User Forums
Create and distribute product licenses to customers
Keep up to date with our products, dependent products, and technologies
Participate in reviewing changes to customers documentation (user guides, white papers, release notes)
Be an ambassador for the company and the products provided
Be part of the 24/7 On-duty if agreed with your manager.
Qualifications:
Extensive network experience (switches, wifi, routers)
Previous experience, even minor, as a support manager preferred
Experience with Cisco, Juniper (preferred)
Negotiation skills and assertiveness
Network certificates are nice to have
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
Miejsce pracy: Polska, Mazowieckie, Warszawa
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