HR Service Desk Specialist - Air Liquide Polska Sp. z o.o.

 

Główne cechy

Lokalizacja

Kraków, małopolskie

Firma

Air Liquide Polska Sp. z o.o.

Kategoria

Informatyka / Programowanie

Opis stanowiska

Your responsibilities
Provides first point of contact for customer, answering queries on policy and procedure related to HR BSC transactional and administrative scope
Builds rapport with customers, accurately understanding customer query, and delivering excellent service first contact resolution
Manages investigation and resolution of complex customer queries
Ensures documentation and escalation of issues and problems as they arise and provide Root Cause Analysis (RCA) in case of escalations
Establishes and delivers any incident containment actions
Executes simple transactions on behalf of the employee within WorkDay
Triages customer requests and queries, applying judgment to hand over complex queries to relevant teams
Promotes the use of customer self service by coaching customers
Documents and escalates issues and problems as they arise
Works as a member of a team to minimize customer wait times, maximize customer satisfaction and response accuracy
Identifies, raises and applies continuous improvements to services
Supports HRBPs, managers and employees within different Workday modules (Human Capital Management, Time Tracking & Absence, Talent Module, Learning & Development)
Our requirements
Degree in HR/ Social Sciences/ Administration or similar
Strong organizational and time-management skills
Excellent interpersonal skills - verbal and written communication skills with the ability to interact professionally with a diverse group of people
Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of people including managers, executives, business partners and subject matter experts from various countries, cultures and business levels
Ability to ask the relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve
Ownership and capability of working independently, taking initiative, and following up on assigned projects
Ability to act in a confidential and sensitive manner and high sense of commitment and responsibility
IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues
English (min. Intermediate level) - mandatory
Experience as an HR administrative assistant (recommended and in shared services environment will be considered a plus)
Optional
Availability to travel when possible and if necessary
ServiceNow and Workday experience
What we offer
Stable employment conditions based on an employment contract
Work in an international company with an established position in the market
Necessary work tools and comprehensive induction training package
Hybrid work model
Opportunity to support additional initiatives organized by dedicated project teams
Benefits
cafeteria system (MyBenefit)
employee savings fund
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
retirement pension plan
holiday funds
christmas gifts
extra leave
Air Liquide Polska Sp. z o.o.
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 75 countries with approximately 66,400 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquides scientific territory and have been at the core of the companys activities since its creation in 1902.

HR Service Desk Specialist









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