Główne cechy
- Lokalizacja
- Warszawa, mazowieckie
- Firma
- Super Prezenty Sp. z o.o.
Opis stanowiska
Your responsibilitiesWHAT WILL YOUR WORKING DAY LOOK LIKE:
You will be responsible for the personnel of more than 15 Super Prezenty own shops:
to manage the processes of recruitment, onboarding, constant feedback, scheduling and employees wellbeing at workplace.
To ensure that sales and service quality goals are reached, analyze employees efficiency results and provide insights for better performance.
to organize the openings of new shops with on-time delivery of all needed equipment, to coordinate services of the third parties.
You will be responsible to provide the highest standard of Customer Service:
-to manage Your team of Customer Service
-to ensure that all the inquiries by phone, email and chat system are managed on time and at the maximum possible quality, to deliver department related KPI achievements
-to analyze customers problems and look for improvements of internal products and processes
-be part of international CRM organizational structure where Client service standards are created and KPI set, take role in CRM related projects.
Our requirements
be a constructive, result-oriented person with excellent communication, planning and organizational skills
be People person so will be able to lead and motivate your Sales and Customer Service teams
have at least 2 years of experience in retail in at least middle level management or supervisory positions
have at least 2 years of experience in Customer Service
speak Polish and English fluently
can handle large workflow in a dynamic working environment while noticing even the smallest detail
What we offer
coffee/tea in the office;
contribution to the medical package;
discounts on company products;
flexible working hours (hybrid);
subsidies for training/courses;
celebrating birthdays, weddings, and the birth of an employee's child together.
Benefits
contribution to the medical package
discounts on company products
flexible working hours (hybrid)
subsidies for training/courses
celebrating birthdays, weddings, and the birth of an employee's child together
coffee / tea
Super Prezenty Sp. z o.o.
Super Prezenty is a growing distributor of gift vouchers in Poland since 2012. We are part of the Gera dovana group, with our other companies: "Gera Dovana" in Lithuania and "Lieliska Davana" in Latvia. We provide positive emotions, new experiences, wonderful moments, and unforgettable memories.
Customer Service Department Manager
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