Główne cechy
Opis stanowiska
Your responsibilities:Ensuring satisfaction and professional support for the customer.
Telephone, email, and chat support for customers from Italy, the Czech Republic, Slovakia, Spain, France, Germany, and Poland. If necessary, support for other European countries as well.
Administrative tasks, such as managing the customer database, processing invoices, and modifying orders.
Managing customer inquiries and complaints.
Communication with other departments of the organization, such as partner support, logistics, finance, IT.
Building lasting relationships based on trust through open and interactive communication.
We expect:
Fluent knowledge of Italian/Czech/Slovak/Spanish/French or German.
Very good knowledge of English (min. B2+).
Experience in customer support (ideally more than one year of experience in retail, direct customer contact).
Customer and solution-oriented approach.
Positive attitude and readiness to act.
Strong communication skills - the ability to communicate clearly and use positive language.
Effective and attentive listening skills to understand and respond to the needs of others.
High level of accuracy and attention to detail.
We offer:
Private healthcare.
Co-funding a sports card.
Hybrid work model.
No dress code.
Integration meetings.
Discounts on company products.
Miejsce pracy: Polska, Pomorskie, Gdańsk
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