Główne cechy
Opis stanowiska
Join a newCustomer Operationsteam!At the moment were helping our client, the global well-known company, to create new Customer Operational Center in Warsaw.
What you should know?
???? Well... first of all, it is awell-known brandwith a lot of positive opinions in the market.
????New team - new opportunities!In other words, you will be one of the first team members. You will have the opportunity for development and fast promotions.
????People- this is the most important value for the company. An empathetic and holistic approach to you and your clients will lead to great relationships that last for years!
????You don't need to have any previous experienceif you have the following:
a passion for people
the ability to communicate and build long-term relationships
the willingness to take on new challenges.
If you want to know more - read below and apply! Let's talk about it :)
What we expect
knowledge (min. B2) of Italian and French
communicative English (B2)
proactive attitude with ability to quickly adapt to new situations
problem solving mindset
willingness to work with customers and building long-term relations
customer focus and effective communication skills
holistic approach (understanding end-to-end customer service process)
previous experience in Customer Service / Order Management will be a plus
Employment agency entry number 47
this job offer is intended for people over 18 years of age
What we offer
opportunity to be a part of a new Customer Operations team with dynamic career path development (Customer Contact, Marketing, Sales and Industry)
real impact in building a new team and new process
full employment contract (3 months of probation period, then an indefinite period)
attractive benefits package (e.g. healthcare program, lunch card, sport card, cafeteria platform, holiday co-financing, Co-financing summer camp for children, Christmas gifts, lunch card, free access to Legimi platform and others)
Your tasks
acting as a Customer Advisor
recording customer orders according to customer needs
proposing product alternatives in case of phase-out or shortage
planning and coordinating the delivery with customers and partners
handling customer orders portfolio and monitoring execution
ensuring on-time deliveries and service commitment
proactively alerting customer in case of any event, delay or failure and sourcing for a solution
capturing customers requests & claims
analyzing and providing issue resolution or appropriate answer
sharing recurring problems with the relevant internal partner(s) in order to find solutions
supporting sales using opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management
applying and improving work methods
Miejsce pracy: Polska, Mazowieckie, Warszawa
Powiadom mnie o podobnych ofertach: