Support coordinator with Danish

 

Główne cechy

Firma

ARLA

Kategoria

Księgowoć / Audyt / Podatki

Opis stanowiska

Opis stanowiska:
As a Support Coordinator, you become a part of our Global Member relations digital and operations department and you will primarily be working out of our Shared Service center in Gdansk.

With over 10 years of existence in Gdansk, we offer you a lot of knowledge and the opportunity to partake in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture. We are all on first name terms with each other, and we truly appreciate diversity and individuality.

About the job
In order to increase the support to our farmer owners it has been decided to establish a global support organisation for our member relations organisation in Gdansk. We start building our organisation during the coming quarters and are currently planning to establish a team of 15 highly competent support people. The team will be part of our global digital and operations department and the main goal of this role is to execute milk payment as well as provide timely and effective 1st line and operational support to our 9000+ farmer owners in 7 European countries.

Specifically you will:
· handle payment and invoices to farmer owners
· monitor milk quality results as one of our critical parameters for our famer owners and ensure data availability on a daily basis
· submit and follow up on Member surveys
· handle payment and obligations to banks & 3rd parties

close cooperation with key stakeholders across Arla Foods organisation
participate in relevant projects within area of responsibility
handle internal and member enquiries, related tasks and proactively follow up
handle support tasks such as creating work & sales orders, maintain master data, handle expenses, reporting to stakeholders, ad hoc tasks etc.

Wymagania:
Who are you?
You are a customer centric and solution oriented person with high commitment to deliver and work to improve existing services. You listen to customers and focus on solving challenges proactively. Moreover you take full accountability to seek out answers you might not know.
You have strong communication skills and team oriented approach

Furthermore, you:

are fluent in spoken and written English and one of the following languages: Danish
have minimum 2 years of relevant professional experience from accounting positions and preferably experience with providing support using multiple sources
have at least a bachelor degree
have experience from working with data insights for optimization of support is preferable.
have experience within solutions such Office 365 and SharePoint
have an accounting background

Nice to have:

Fluency in one of the following languages: German, French, Swedish, Dutch

Oferujemy:
What do we offer?

International operating environment
Medical care & life insurance
Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
Scandinavian working style & no dress code
Trainings with experts & professional induction in a new position
Development programs (function additions, coordinator programme)
Financial support of your education
Relocation package
Referral program for employees
Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
Flexible working time (start your day of work between 7-9) and home office work possibility
Additional holiday depending on length of employment
Fully paid 30 min. break

while in the office you can also use some of below:

Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
Spacious canteen, delicious coffee and tea available on every floor in special designed spots
Chill-out rooms with X-box, pool table, board games, football table and swing