Główne cechy
- Firma
- Stefanini
- Kategoria
- Obsługa klienta / Call Center
Opis stanowiska
Opis stanowiska:Job Description:
Review all tickets for remote locations and determine if remote support is viable.
Provide remote hardware/software support services to onsite client.
Diagnose end-user system failures and implement repair solutions.
Troubleshoot network devices in order to ensure connectivity from the PC to the Network.
Diagnose printer and other peripheral devise failures and implement repair solutions.
Providing installation and upgrading services of hardware and software.
Monitor escalated tickets to Field Teams to ensure acknowledgement.
Work closely with Field Dispatch teams including partner vendors.
Scheduling and rescheduling as required.
Training new Field Technicians on scheduling and dispatch processes.
Preparing reports as required.
Acting as Single Point of Contact for store managers on any questions regarding appointments and tickets.
Working with local Service Desk or Deskside teams for language needs.
Working closely with other schedulers for staffing availability.
Coordination of equipment moves between locations.
Acting as SPOC for Field Techs on issues/schedules.
Job Requirements:
Fluent Italian and English.
Experience scheduling or dispatching preferred.
Experience with ServiceNow or other ticketing tool highly preferred.
Strong communication skills.
Ability to multi-task.
Strong analytical and problem-solving skills.
Ability to work independently on multiple assignments without losing focus.
Ability to document efficiently and effectively.
Strong interpersonal and organizational skills.
Excellent attendance and schedule adherence.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
In case you will need further information, just send us a message at [Aplikuj online] and we'll be happy to assist!
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