Senior Deskside Technician/ Trainer

 

Główne cechy

Firma

Stefanini

Kategoria

Obsługa klienta / Call Center

Opis stanowiska

Opis stanowiska:
Job Description

Role: Senior Deskside Technician/ Technical Trainer

Location: Krakow, Poland

The Trainer role primarily focuses on technical knowledge transfer towards Stefanini OSS Technicians:

Proactively identify training gaps and needs;
Training Design and Development;
Provide feedback and advice to the management team regarding the attendees and their development status and needs;
Planning and Organizing Trainings;
End-to-end training delivery according to Training schedule and Training procedures;
Work closely with other IT specialists to develop knowledge documentation and training content;
Act as a Point of Contact for technical advice or support;
Able to deliver service to Senior Executive people.

Job Requirements

2 Years' experience in an OSS (Onsite Service) IT-Support Role;
Advanced knowledge of all OSS support processes;
Local Language and English - Fluent;
Excellent oral and written communication skills;
Analytical / Critical thinking and problem-solving skills to assess client situations and provide actionable outcomes;
Proactive attitude and very good organizational skills;
Ability to communicate technical information to non-technical audiences;
Availability to travel (within country/cluster);
Candidates need to be flexible, efficient and able to work independently;
Proficient in all Windows Versions and MAC OS Operating Systems;
Proficient in Microsoft Office 2016/2019/Office365 Suite ;
Proficient in collaboration Tools Teams/Skype/Zoom;
Proficient with Asset management process;
Proficient with ITSM tools;
Good Knowledge of Microsoft Active Directory, Microsoft Group Policy Objects;
Understanding of Antivirus Protection Software, and VPN Solutions;
Experienced with Apple Products (MacOS/IpadOS/IOS);
Experience with Mobile Device Support (IOS/Android) and MDM solutions (Intune..);
Good experience in hardware support required;
Basic Network troubleshooting skills and knowledge;
Support of key engineering applications at use within the business;
Able to adapt in a fast-evolving technology environment and ability to learn;
Able to assume day to day responsibilities generating specific deliverables;
ITIL Foundation Certified;
CompTIA+ certification or Microsoft certifications are a plus.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What we offer:

Competitive salary
Meal vouchers
Opportunities to learn and develop: training programs
Exposure to an international environment as part of a multicultural team spread across Europe.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

What's next?

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.

In case you will need further information, just send us a message at [Aplikuj online] and we'll be happy to assist!

About us

We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.